EXCHANGES & RETURNS
If you are not completely satisfied with your purchase you can simply return the item(s) to us new, unused and with all Annie’s Ibiza and garment tags still attached within 14 days of receipt. We will issue a refund upon receipt and examination. Please note we cannot accept returns if the security ribbon has been removed from the item.
Returns that do not meet our policy will not be accepted and sent back to you.
Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form.
Shipping and return postage is down to you, with customers outside the UK responsible for all duties and taxes. Please apply the return label enclosed and send returning items in a safe and securely packaged box or bag via courier, with the completed return form and original sales receipt. Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. We recommend that you send your return via a secure and traceable courier who can insure your parcel. You are strongly encouraged to obtain proof of posting and keep it safe.
*Swimwear, hair accessories, jewellery, vintage, Annie’s Archive and Sale Items are not eligible for returns*